The CSBS 9 Principles of support

Our framework of support delivery is guided by over 30 years of industry experience

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Unlocking Potential: The 9 Principles of Support for NDIS Participants

Our Why.

We exist to support people with disability to live an independent life on their terms; to make their own plans and decisions, and to be treated with dignity and respect, free from discrimination.

Navigating the National Disability Insurance Scheme (NDIS) can feel overwhelming. But with the right support provider by your side, you can unlock a world of opportunity and achieve your goals. As a registered NDIS provider CSBS, firmly believes in the power of individualised support. That’s why we’ve developed the 9 Principles of Support, a framework designed to empower NDIS participants and maximise potential.

The 9 Principles of Support weren’t born in a boardroom. They’re the culmination of nearly a century of combined hands-on experience in the disability sector. Our leadership team, with backgrounds in support work, coordination, and more, brings a wealth of knowledge to the table. They’re passionate thought leaders driven by a shared mission -to make a real difference in the lives of NDIS participants.

Our 9 principles of support

Person-focused and self-directed

Everything we do, every support we provide, is focused on developing your independence -you are the director of your life, we’re here to build your confidence so you can live it.

Specialised and experienced workforce

We are energetic and motivated. We are connected to each other and we generously share our knowledge and experience. When one of us succeeds, we all succeed.

Outcome focused

We are driven by outcomes.
It’s why we get up every morning.
It’s why we learn new skills and expand our networks.

Participatory and collaborative relationships

Our supports are provided to you and the people you care about, wherever, whenever, and however you want –you choose.

Capability and capacity building

Our goal is to create safe places where you can freely express your ideas and build the skills and confidence to pursue them.

Enabling citizenship

People are productive citizens when they can freely engage in social, economic and political life. That’s when systems should take a backseat, always there to be called upon if they’re needed.

Personalised and customised supports

Personalising supports means listening, checking, planning and enabling… and listening again.

Culturally competent and culturally safe

Personalising supports means listening, checking, planning and enabling… and listening again.

Advocacy

Formal and informal advocacy and activism must continue across community and at all levels of government, so that people with disability are accepted into workplaces, education, and social settings, and enjoy the same rights and opportunities as other Australians.

Getting Started Is Easy

Connect

Call us on 1300 18 11 88, fill in our general contact form or complete a referral form and tell us about the supports you are looking for.

Talk

Are we a good fit for your needs? Let’s take the time to find out.

Plan

Then we Discover, Design, Deliver & Develop – our 4D‘s!

Supports We Offer

Behaviour Supports

Our Behavior Support Practitioners help you to develop healthier ways to express yourself. We'll create a personalised plan to support your goals, including improving communication, managing emotions, and learning safe responses.

Supported Independent Living

At CSBS, we believe that everyone deserves the freedom to live independently. We work alongside you to create a personalised support plan that helps you achieve your goals. We're with you every step of the way!

High & Complex Needs

CSBS specialise in complex care and personalised support. We help manage daily routines for those with diabetes, epilepsy, wounds, and more. Our Person-led approach makes all the difference.

Hospital to Home Support

We work with you, your family, and your healthcare team to understand your unique needs and find suitable housing options. Our understanding of the NDIS will help guide you.

HIDPA

We deliver high-intensity daily personal activities (HIDPA) for people at home and in the community. Our commitment to providing an exceptional standard of care when delivering high-risk supports sets us apart.

Community Supports

Our community-based supports focus on helping you build meaningful relationships and a strong sense of belonging. We’ll assist you in developing recreational pursuits and exploring opportunities to connect with others in your community.